Refund Policy

At PinkVelvetCo, we appreciate your support and are committed to providing high-quality products. Please read our refund policy carefully before placing your order.

All Sales Are Final

Due to the nature of our products and limited inventory, all sales are final.

We do not accept returns, exchanges, or refunds for:

Change of mind
Incorrect size selected
Incorrect color selected
Buyer's remorse
Accidental purchases

Please review your order carefully before completing your purchase.

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of receiving your order.

To help us resolve the issue quickly, please include:

Your order number
Clear photos of the item
Photos of the packaging (if applicable)

If the issue was caused by our error, we will provide an appropriate resolution, which may include a replacement item or store credit.

Cancellations & Order Changes

Customers have 15 minutes after placing an order to contact us if they need to make a change to their order, such as correcting an address, changing a size or color, or requesting a cancellation.

Please contact us as soon as possible during this 15 minute window. Changes or cancellation requests are not guaranteed and will depend on whether the order has already been processed.

After the 15-minute window has passed, no changes or cancellations can be made.

All sales are final. We do not offer refunds, returns, or exchanges.