Thank you for shopping with PinkVelvetCo! We appreciate your support and are committed to delivering your order as quickly and safely as possible.

Order Processing

All orders are processed within 1–3 business days (Monday–Friday, excluding holidays).

Once your order has been processed and shipped, you will receive a confirmation email with your tracking information.

Please note that processing time is separate from shipping time.

Shipping Times

Estimated delivery times are:

  • Standard Shipping: 3–5 business days
  • Express Shipping: 1–2 business days

Please note that shipping times are estimates and may vary due to weather, holidays, or shipping carrier delays.

Shipping Rates

Shipping costs are calculated at checkout based on your selected shipping method and delivery location.

We may occasionally offer free shipping promotions, which will be announced on our website or social media.

Order Tracking

Once your order has shipped, you will receive an email containing your tracking number.

Please allow 24–48 hours for tracking information to become available.

Incorrect Shipping Address

Please make sure your shipping information is correct before placing your order.

If you entered the wrong shipping address, contact us immediately. We will do our best to update your address before your order is processed.

Once an order has been processed or shipped, we cannot guarantee that address changes can be made.

Lost, Stolen, or Delayed Packages

Once your order has been handed over to the shipping carrier, PinkVelvetCo is not responsible for:

  • Lost packages
  • Stolen packages
  • Shipping carrier delays
  • Weather-related delays

If your tracking shows your package has been delivered but you have not received it, please contact the shipping carrier directly.

Damaged Orders

If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery.

Please include:

  • Your order number
  • Clear photos of the item(s)
  • Photos of the packaging

We will review your claim and work with you to provide an appropriate resolution.

Contact Us

If you have any questions about your order or shipping, we're here to help.

Email: PinkVelvetCoOffical@gmail.com